* Create, update, and maintain customer accounts within the company ERM system, ensuring complete and accurate data.
* Generate daily invoices in alignment with shipment activity.
* Upload invoices and manage purchase orders through multiple customer and vendor portals.
* Support business-to-business customer service needs, assist with collections efforts, and provide occasional help to purchasing and accounts payable teams.
* Enter sales orders and monitor order status via phone, fax, and email communication.
* Process advance payments, apply credit holds, and release orders as appropriate.
* Organize and file sales orders and documentation for proper record retention.
* Serve as the primary front-desk contact, answering incoming calls and greeting visitors (with minimal foot traffic).
* Minimum of two years of experience working within customer service, sales, or both!
* Strong computer proficiency, including Microsoft Word, Excel, and Outlook. Prior experience supporting a sales team is highly preferred.
* Familiarity with MRP/ERP platforms required; experience with the Made-to-Manage system is a significant advantage.
* Strong written and verbal communication abilities.
* Highly organized, deadline-driven, and able to manage multiple tasks with strong attention to detail.
* Professional, customer-focused team player with a positive, collaborative mindset.
* Pay Range: $24-$29/hr.
* Schedule: Monday-Friday, 8:00 AM-4:30 PM
* Location: Eagan - 100% onsite
* Type: Direct Hire
All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance.